Dental emergency

Advice for Dental Patients during the COVID-19 Pandemic

You  can access information and advice on common dental problems and conditions on NHS 111 Wales website:

These pages have been updated to reflect the current circumstances and provide additional information on how to manage common dental conditions at home.

In addition to this, several, shorter advice leaflets have been developed, with a focus on self-care advice including how to manage dental problems at home and when to contact dental practices for advice.

Definition of a dental emergency as identified by the NHS

  • Dental bleeding that will not stop
  • An acute spreading infection (swelling of the lip, tongue or cheek)
  • Damage to teeth or jaws as a result of an accident
  • NOTE: Dental pain is not classed as an emergency.
1) Appointments for our regular patients

If you are a regular patient at our clinic and you are in pain we will provide you with an appointment during clinic opening hours.

Please ring the clinic after 8.30 am Monday to Friday and  at least 2 hours before the end of our working day and we will aim to provide you with an appointment on that day (unless it is a weekend).

At this appointment you will be assessed by your dentist, advice will be  provided and a course of treatment may be needed.

Out-of-hours emergency service

If you have a dental emergency out-of-hours you can ring:

NHS Direct 08 45 46 47 or 111

Members of our Practice Plan scheme can ring 0800 783 2337  (this is also a worldwide number should you have an emergency overseas or in the UK)

2) Emergency appointments for ‘non-registered’ patients

There is a one off £85 private fee for non-registered patients who wish to access an emergency appointment.  This will cover the cost of the consultation and immediate treatment for the one tooth. 

We do not offer NHS emergency appointments for non-registered patients, if you have an emergency please ring the NHS Direct telephone number  on 08 45 46 47 or 111.

3) NHS 111 service 

111 is a completely free way to contact the NHS from landlines and mobiles. The service is managed by  the Abertawe Bro Morgannwg University Health Board (ABMU) area, which means you can currently only use the service if you are registered with a GP practice in Swansea or  Neath Port Talbot. 

The 111 service is available 24 hours a day, seven days a week, and you can use it both for health information and advice and to access urgent care.

How it Works 

Sometimes it’s difficult to know which service to contact and when, so this memorable three-digit number will make it easier not just to access health information and advice if you are ill are unsure what to do, but to access urgent care once your GP or dental  surgery has closed.

If you are deaf, and a Typetalk user, you can access the service on 18011 111.


Sometimes patients think that the ambulance service and the Emergency Department are the only places available, especially at night or weekends.

Calling 111 will help to signpost you to the right service – for example, a GP, nurse, pharmacist or a Minor Injury Unit – where you will often be seen far more quickly than in an Emergency Departments, which focus on patients with major illnesses or injuries that can only be treated there.

Remember, 999 should only ever be used when there is a life-threatening emergency, so if it is not an emergency, use 111 – please  note that dental pain is not regarded as a life threatening condition.

If you have difficulty accessing the 111 service please ring 03 45 46 47.